Privacy Policy

1. Who we are

Arcanadel ("we", "us", "our") operates arcanadel.com and arranges private jet charter and empty leg flights on behalf of our clients. We act as the data controller for the personal information described in this policy.

2. Information we collect

When you contact us or request a flight, we may collect:

• Identity and contact details (name, email, phone, company).
• Flight details (departure and arrival airports, dates, passenger count, special requests).
• Passenger information required by operators and customs (passport details, date of birth, nationality).
• Payment and billing information processed via secure third-party providers.
• Technical information from your visit (IP address, browser type, pages viewed) via cookies and similar technologies.

3. How we use your information

• To prepare quotes and arrange flights with vetted aircraft operators.
• To comply with aviation, customs, immigration and anti-money-laundering obligations.
• To communicate with you about your booking and service updates.
• To improve our website, marketing and customer service.
• To protect against fraud and to enforce our terms.

4. Sharing your information

We share personal data only where necessary: with the aircraft operators fulfilling your flight, with handling agents, customs and immigration authorities, with our payment processor, and with service providers acting on our behalf under strict confidentiality. We never sell your data.

5. International transfers

Because private aviation is global, your information may be transferred to and processed in countries outside your own. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your data.

6. How long we keep it

We keep personal data only as long as needed for the purposes set out in this policy and to meet legal, accounting or reporting requirements — typically up to seven years after your last booking.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete or port your personal data, to object to or restrict its processing, and to withdraw consent at any time. To exercise these rights, email us at pavelus@arcanadel.com.

8. Cookies

Our website uses essential cookies to function, and may use analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.

9. Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is 100% secure, but we work to industry standards.

10. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top indicates when it was last revised.

11. Contact

Questions or requests about your data: pavelus@arcanadel.com · +372 5088 509.